We are your Tour & Travel Company

Let us  help you with your Travel Needs


Do you need help booking one of our activities or planning a customized travel package in the US? Get in touch with us and we will be happy to help you with all your travel needs.

We are dedicated to provide the most efficient and reliable costumer service to all our clients through the different stages of their travels - planning, booking, during and post their trip. This is why we offer three convenient ways to get in touch with us – by email, by phone or by message even via WhatsApp. In order to guarantee a superior level of our costumer service to all our guests and to limit spam calls, we only provide phone support to our clients, guests and partners. If you are in the process of booking with us or have questions related to our services, you will find our Guest-Only Phone Support Number listed in our correspondence with you. If this is your first time getting in touch with us, please fill out the request form below and our staff will reply within 24hrs and further assist you.

 

PLEASE NOTE WE ARE A TOUR OPERATOR, WE EXCLUSIVELY OFFER TOURS, ACTIVITIES AND TRAVEL PACKAGES - WE DO NOT OFFER SUPPORT FOR ANY VISA-RELATED OR IMMIGRATION RELATED QUESTION & MATTER.


Phone: TBD

We offer Phone Support exclusively to our guests and clients available from 9:30 am to 5:30 pm Monday to Friday New York local time. If you are in the process of planning and booking one of our services with us, please locate our contact number in our correspondence. If this is your first time reaching out with your request, please fill out the form below.

 

E-mail: info@usawelcome.net

Available 24-7 and 365-day a year. We reply within 24 hours during regular business hours and 48 hours during weekends and holidays. Please note we do not answer to spam emails, solicitations or questions that are outside the scope of our travel business.

 

WhatsApp: TBD

We have established a Business WA exclusively for our guests and clients. If for you, it's easier to get in touch and communicate with us via WA, please send us a request form below and our staff will send you a message on the app, so we can further assist you in planning and booking your travel services.

 

 

SEND US A REQUEST FORM

Please complete the below request form to submit your service and product-related requests. Our staff will reach out within 24hr during normal business hours and 48hrs during weekend and holidays. 

Please note, we DO NOT provide any immigration support or answer any visa related questions.
 

I authorize the treatment of my personal data Privacy Policy

 

LOOKING FOR HELP DURING A TOUR?

I ALREADY HAVE A CONFIRMED BOOKING!

If you already have a confirmed reservation with us and this is an emergency, please refer to the Contact Information listed on your Voucher and Travel Document(s) you have received from us - you will find both our guest-only costumer support telephone number and the specific emergency contact for your booked service(s). See the highlighted number in red in the sample voucher below.

Sample Voucher with highlighted customer support numbers
 



WHERE WE ARE LOCATED



Office Map / Location

OFFICE LOCATION



Times Square South, New York, NY


TEMPORARILY CLOSED *



* We have temporarily closed our office to allow our staff to work remotely from the safety and comfort of their homes. While our main office remains closed, we are offering multiple options to schedule Virtual Appointments with us. We can schedule our virtual calls on Zoom, GoogleMeet or WhatsApp. If you are traveling to NYC, we also offer in-person welcome desk at your hotel when you book that service. We do not have an official reopening date for the Times Square office, however, we will update our contact-us page accordingly.

 



OFFICE CLOSING DATES & NATIONAL HOLIDAYS

Please note that altough our bespoke tours are offered on Sundays & major Holidays, our office staff is OFF on Sundays and will close in observance of our National Holidays (see list here below.) If you try to contact us on those dates, kindly allow more time for our staff to get back to you.

As always, we would like to remind you that if you have an existing reservation with us, your voucher(s) and travel document(s) will have the local emergency phone number listed for the service(s) you have booked that will be able to private last minute support.
 

  • New Year’s Day
  • Martin Luther King Day
  • Presidents Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Eve (open only 9:30 to 1:00 pm)
  • Christmas Day
  • New Year’s Eve (open only 9:30 to 1:00 pm)
 


We are your local Tour Agency in New York City
Tailored Vacations
Secure Bookings
Your peers love it!
Your vacation, your way!
Free cancellation
BECAUSE IT'S OKAY TO CHANGE PLANS

Planning a vacation shouldn't be stressful. We all know plans might change, that is why we offer free cancellation for most of our services and tours. *

*exclusions may apply, please refer to each tour.
be free!
Testimonials & Reviews
"Excellent firms don’t believe in excellence – only in constant improvement and constant change." – TOM PETERS
4.9
Based on 250 reviews
What They
Say
Devonnec770 | TripAdvisor
5-Star Review on TripAdvisor
I’m the biggest fan of Fall activities, but haven’t had a chance to do anything beyond Apple Picking in NJ. I decided to take a last minute 2 day trip with a friend in Hudson Valley, but didn’t know where to start [...] Thankfully I was able to use New York Welcome to do the hard work for us [...]


From TripAdvisor - October 2021
Breanna A. | TripAdvisor
5-Star Review on TripAdvisor
Irene was a FANTASTIC tour guide! She was so knowledgeable about the area and was so patient with all our questions. We stopped to use the bathroom and we got coffee halfway through, she was so kind! It was a pleasure learning about Brooklyn from you!

From TripAdvisor - April 2022
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